What this research is about
When something goes wrong on the production floor — a machine stops, materials run short, or an urgent order arrives — people need information quickly. This research explores what actually happens in those moments: what information is needed, where people look for it, and what the consequences are when it is difficult to obtain.
We are not testing any product or solution. We are listening to the experiences of people who work in manufacturing operations, in their own words.
Who should participate
This questionnaire is intended for people who work in or closely with manufacturing operations at small or medium-sized manufacturers in Africa. This includes:
- Production, operations, and maintenance staff
- Quality, stores, and warehouse personnel
- Engineering and procurement teams
- Managers and business owners involved in day-to-day operations
Manufacturers in South Africa, Botswana, Zambia, Zimbabwe, Namibia, Mozambique, and other African countries are welcome to participate.
What participation involves
One recent experience
You will be asked to describe a specific, recent event when production did not go according to plan — in your own words.
Six short sections
The questionnaire covers your organisation, your role, what happened, the information involved, the consequences, and optional follow-up.
Approximately 10–15 minutes
Most respondents complete the questionnaire in under 15 minutes. You can complete it on a mobile device.
Why participate
Your experience contributes to a body of evidence about the real operational challenges facing SME manufacturers in Africa. The findings will be shared with the broader manufacturing community and may inform future research and practical guidance.
Participation is voluntary and anonymous. No personal information is required unless you choose to provide it for follow-up contact.
About this research
This research is conducted by OpEx Strategy, an operational excellence consultancy focused on manufacturing improvement in Africa. The questionnaire instrument is versioned and traceable. All responses are stored securely and used solely for research purposes.
Research instrument version: 0.1.0
Ready to share your experience?
The questionnaire takes approximately 10–15 minutes to complete.
Begin Research Questionnaire